Move Concierge by
powered by Virtuo
Their best move ever. Your next five-star review.
We handle their move so you can focus on your next sale.
Included in your brokerage fees
Move concierge runs on your behalf.
What your clients get
The moment your deal goes firm, our concierge reaches out to handle everything your client dreads: Utilities, internet, movers, cleaners, mail registration, insurance, and more
Your client saves time, money, and stress:
Stay top of mind without staying up late.
Trusted by
more likely to refer
successful moves
satisfaction score
Teresa Taylor, Agent
Upgrade to Agent Pro
Our human concierge will work 1:1 with your client to build their curated move plan.
Stay up to date on move plan progress with real-time updates.
Market insights, maintenance reminders, and partner perks, sent automatically.
Your name, your face, your brand, on every touchpoint your client sees.
(Brokerage branding)
Automated Reviews
We survey clients at the height of the experience and guide 9s and 10s to your personal Google profile.
(Reviews directed to Brokerage Google profile)
Stay in Touch Program
Anniversary nudges, custom videos, one-to-many broadcasts to past clients.
Upgrade to Agent Pro
Stay top of mind well past closing, for one flat fee per client.
Pricing based on historical transaction volumes at time of sign-up.
FAQ
Frequently asked questions
Move Concierge:
What does the concierge do?
Everything. Our dedicated concierge team are real humans who plan and manage everything your clients need to make their move a breeze. Utilities, internet, TV, movers, cleaners, mailbox registration, insurance, home security, and any other move-related logistics are all handled.
I already give my client a moving checklist - Do I need this?
Virtuo isn't a checklist. It's a real human concierge who does the work on their behalf. Think of it this way: giving someone a checklist for planning a wedding is helpful. But hiring a wedding planner who actually does it all for you? That's transformative. That's what clients remember. That's what gets you referrals.
How do I sign my clients up?
Every client is automatically enrolled into the Move Concierge program. Our concierge team reaches out as soon as the deal goes firm.
How much does Move Concierge cost?
Nothing. Move Concierge is free to you and your clients, so you can offer a premium moving experience at zero cost.
Are clients charged more for services managed by you?
No. All rates offered through Virtuo are either the same as or significantly discounted compared to what clients would get on their own. On average, clients save over $1200 through partner discounts by using Move Concierge to book their move services.
Will clients see my custom branding?
Move Concierge is brokerage-branded, so clients by default will see your brokerage's name and logo throughout the experience and in all creative assets. If you would like to personalize the experience with your own brand, you can do so for an additional cost by upgrading to Agent Pro. Pricing starts at $49/client. Please contact your Agent Success Manager for more details.
Can I remove clients from receiving this service?
There are certain scenarios where you may not want you client to receive this service. Land-only and commercial properties automatically don't qualify for the move concierge program. That said, most clients love Move Concierge it because it helps them reduce the stress of the move process. In fact, we have less than 2% client opt out rate. If you’d like to exclude a specific client, just let your Agent Success Manager know.
When will the concierge contact my client?
After the deal goes firm, our move concierge team will reach out to your client within 24–48 hours of activation. If the concierge can't reach the client on the first attempt, they'll book a follow-up call at a better time. Clients also receive email and text reminders to connect if they haven't yet.
What services does the concierge discuss with my client?
On the call, the concierge covers what's relevant to each client's situation, including: Utility setup or transfer, Mail registration, Internet and TV, Home security, Home insurance quotes, Moving company services, Cleaning services (old and new home), Other move-related needs. Our concierge team will never propose services that occur before the sale goes firm, such as Inspections or Legal services.
Will I get updates on the program’s progress?
Yes. Once live, you will receive weekly summary emails tracking your client's progress throughout their journey, until the concierge has completed all services, tasks, and requests. You can also check on client progress at any time via the Agent Portal.